Frequently Asked Questions
Order information
Can I modify or cancel an order?
It is possible to modify or cancel an order. Contact Ivo de Wit by tel. 0031 527 261216 or e-mail: info@koopvanderwal.com.
What should I do if my order is not correct?
If something is wrong with your order (for example: you didn’t receive an article) contact Ivo de Wit by phone: 0031 527 261216.
Will I receive an order confirmation?
After placing an order, you will receive a confirmation by mail within a few minutes.
What should I do if I placed an order but didn’t receive a confirmation?
After placing an order, you will receive a confirmation by mail within a few minutes. If you haven’t received a confirmation within a while and it’s not showing up in your spam box, contact Ivo de Wit by phone: 0031 527 261216.
Payment
How can I pay?
Payments can be done by using iDEAL or credit card.
Delivery
I live abroad, can I still place an order?
Yes, we offer worldwide delivery.
When will my order be delivered?
Orders paid before 12.00pm, will be shipped the same day. Delivery will take 3 to 5 business days.
Do I have to sign for delivery?
Yes you do.
Who will deliver my order?
Koop van der Wal delivers orders in association with TNT or DHL.
What if I’m not at home when my order arrives?
If you are not at home, the deliverer will come back the next day.
What are the shipping costs?
Check the shipping costs item on the home page.
If I place another order the same day, will shipping costs be charged twice?
Each order is processed as a separate order. If you place an order on the same day, you pay the corresponding delivery costs. If you order above € 100, your shipping costs are free!
What should I do if my product is defective, damaged or incomplete upon arrival?
Contact Ivo de Wit by phone 0031 527 261216 or by mail: info@koopvanderwal.com.
Other questions
Can I place an order without creating an account?
Yes, you can order as a guest user as well.
Are the prices including or excluding VAT?
All prices are excluding VAT (unless otherwise stated). You can see the price including VAT in your shopping cart.
How can I change my address?
You can change your address in ‘Account settings’.
How can I change my password?
You can change your password in ‘Account settings’.
How do I file a complaint?
If you are not happy with our service, please send an email to info@koopvanderwal.com with your order number.
If I have other questions?
Please feel free to contact Ivo de Wit: tel. 0031 527 261216 or mail: info@koopvanderwal.com.